Xbox One Can't Download Xbox 360 Profile

The 'Sorry, this profile can't connect to Xbox live on this console' fault appears when the user is trying to play an Xbox360 backward-compatible game on an Xbox One console. For all users, the Xbox Live membership is working normally as they can play Xbox Gold Card games and use online features with no issues. This problem seems to be restricted to backward-uniform games that are being launched on Xbox I console (they play just fine on Xbox360).

Sorry, this profile can't connect to Xbox alive on this console on Xbox I

What's causing the 'This Profile Tin can't connect to Xbox Alive on this Console' Error?

Here'southward a list of things that might ultimately cause the 'This Contour Can't connect to Xbox Live on this Console' mistake:

Xbox Live Core Service event – Equally it turns out, the inability to play backward-compatible games can likewise be acquired by a server event that is across the finish-user control. Scheduled maintenances and DDoS attacks on the Xbox servers in your surface area might make it incommunicable for your console to validate buying. In this case, the merely viable prepare is to wait for the issue to be fixed past Microsoft'south engineers.
Glitched Temp data – Some other potential cause that might be responsible for this issue is some kind of corrupted data that is currently beingness stored in the temp binder of your Xbox One Console. if this scenario is applicable, yous should be able to set up the trouble by performing a power-cycling procedure to remove temp data and bleed the power capacitors of your panel.
Corrupted Local 360 Storage folder – If you lot previously had an unexpected console interruption when playing a backward-compatible game, some files located in the Local360 folder may have become corrupted. In this instance, y'all should be able to fix the result by deleting the folder using the classic Xbox 360 interface.
Xbox profile is stuck in a limbo state – Another cause that volition cause this behavior is an Xbox profile that is stuck in the centre of the signing procedure. Since the astern-compatibility characteristic needs to validate ownership, it will not be able to do and so unless you sign out & in your Xbox One profile.
Os corruption – In some rare circumstances, y'all might encounter this issue due to some corrupted firmware or software components that cannot be repaired conventionally. In this case, you lot should be able to resolve the issue by resetting every arrangement component via a soft reset procedure.

Method 1: Checking the status of Xbox Live Servers

Before we advance farther to other repair strategies, information technology'due south of import to start this troubleshooting guide by making certain that the issue is not across your control. Keep in listen that it'due south besides possible that a temporary trouble with the Xbox Live servers is responsible for your panel'southward inability to play backward compatible games.

Whenever this problem occurs, it is typically due to ii main causes – There's either a scheduled maintenance period or at that place'south some kind of unexpected outage issue (a DDoS attack or an unexpected problem with the servers in your area).

If the cadre services are downwards, your game ownership will non be validated, and then you will not be able to play the astern-compatible game. In case you think this scenario might exist applicable, visit this link (here) and verify if any cadre services are currently not operational or are functioning with express capabilities.

Verifying the status of the Xbox alive services

If this investigation ends up revealing a server issue that is beyond your control, there isn't much else yous tin can do other than look for Microsoft's engineers to fix the problem. Be sure to check the Xbox Status page regularly until you run across that the problem has been resolved.

However, if the investigation didn't point towards any server issues, motility directly to the side by side method beneath for a different ready of instructions that will resolve the issue if information technology'south occurring locally.

Method 2: Performing a Ability-bicycle

If you've previously confirmed that the trouble is merely occurring locally and it isn't caused by a server issue, temporary files are likely being responsible for the bogeyman of the Sorry, this profile can't connect to Xbox live on this console' error.

The most efficient way of resolving the mistake message, in this instance, is to perform a power cycle. A power-cycling procedure volition clean the vast majority of temporary files that might crusade this error code without affecting whatsoever of your games, applications and user preferences.

Several affected users have confirmed that they managed to resolve the upshot entirely afterwards post-obit the instructions below. Here's a quick guide on performing a power-cycling procedure on your Xbox One panel:

First the functioning by ensuring that your console is fully powered on and is not currently in hibernation.
Then, press the Xbox button on the front end of your console and keep it pressed for most 10 seconds (or until the forepart LED stops flashing). After you run across this occurring, release the button and look until the power is cut off completely.

Perform a hard reset on Xbox One
Once your panel is no longer showing any activity signs, wait for a full minute or so. To ensure that the process is succesfull, you tin can besides try to disconnect the cable from the power outlet.
Turn your console back on again by pressing the console Xbox button over again. But this time, make information technology a short press only. During the adjacent startup sequence, proceed an eye out for the Xbox animation sequence. If you see it, it's confirmation that the ability-cycling procedure was successful.

Xbox One starting animation
Once the startup sequence is consummate, effort to play the backward-compatible game once again and see if the issue is resolved.

If you're still encountering the 'Sorry, this contour can't connect to Xbox live on this console' error while trying to launch the game, motion down to the next method below.

Method 3: Deleting the local Xbox 360 storage (on Xbox I)

As it turns out, the 'Distressing, this profile can't connect to Xbox live on this console' fault tin likewise occur due to some kind of file abuse inside your Local360 Storage binder. This is normally hidden from view and tin can be easily accessed after y'all effort to launch the backward-compatible game.

Several affected users accept confirmed that they managed to fix the issue by accessing the Storage Direction section of the classic Xbox 360 interface and deleting the Xbox360 profile. After doing this, restarting the panel and configuring it once again, they were able to play the backward-compatible game with no issues.

Hither'southward a quick guide on deleting the local Xbox 360 storage on your Xbox One console:

Launch the backward-compatible game from your Xbox I panel. When you see the error message, press the Xbox button on your controller to bring out the classic Xbox 360 interface.
Once you're within the Xbox Guide menu, navigate to Manage Storage and press A to access it. Choose Yes at the Manage Storage confirmation prompt.

Accessing the Manage Storage menu of the classic Xbox360 interface.
Once you're inside the Storage Management window, select the Profiles folder and hit the A push to access it.

Accessing the Profiles folder
From the next menu, select your local profile and press the Y button to schedule information technology for deletion. Next, select Yes at the confirmation prompt to confirm the functioning, then look for it to complete.
Once the local Xbox 360 space has been cleared, endeavour to play the astern-compatible game again and encounter if the issue is now resolved.

If yous're still encountering the same 'Sad, this profile tin can't connect to Xbox live on this panel' fault, move down to the next method below.

Method 4: Re-initiating the Xbox I Profile

If you've come up this far without a viable fix, likely, the outcome is occurring due to some kind of inconsistency with the profile that you're currently signed in with.

Several users that were also struggling to resolve the 'Lamentable, this profile tin't connect to Xbox live on this console' error has confirmed that they were finally able to play backward-compatible games after they removed & re-added their Xbox business relationship.

Here'south a quick guide on how to practice this on your Xbox I panel:

On your Xbox One controller, press the Xbox push one and so select the Settings icon via the newly appeared guide carte. Then, move over to the right-hand or left-hand (depending on your user preferences) and choose All Settings.

Opening All settings – Xbox
Once yous're inside the Settings carte, go to the account tab. In one case you lot get there, motility over to the right-manus side and choose to Remove accounts.

Accessing the Remove Accounts menu
Select the account that you desire to remove, so ostend the removal process.
One time the process is complete, restart your estimator and see if the issue is resolved at the next system startup afterwards you sign in over again.

Signing in with your Xbox account business relationship
Launch the backward-compatible game once again and run across if the same issue is still occurring.

If yous're all the same encountering the same 'Sorry, this contour can't connect to Xbox alive on this console' mistake, motion down to the last method beneath.

Method v: Performing a soft reset

If y'all followed every method in a higher place and y'all're still encountering the same 'Sorry, this profile can't connect to Xbox live on this console' error, you're probable facing an issue with some system file that will not go away this easily.

In this case, your only hope of resolving the consequence is to reset every firmware & software component that might be triggering this problem. For the sake of keeping your information, the best approach would exist to become for a soft reset.

A soft reset will allow yous to refresh every operating organization component while allowing you to keep all your games and information. Hither's a quick guide doing a factory reset on Xbox Ane:

On your Xbox One console, press the Xbox push button (on your controller) once to open up up the guide bill of fare. After you manage to get in that location, go to Arrangement > Settings > System > Console Info. Once you go to the Console Info menu, select Reset console from the newly appeared menu.

Performing a soft factory reset
Once you lot manage to become inside the Reset console menu, choose Reset and keep my games & apps from the newly appeared carte du jour.

Soft Resetting Xbox One
Wait until the process is completed since your console will restart automatically at the end of it. Once your console boots back on, attempt to play the backward-compatible game one time again and see if the issue is resolved now.